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The online dashboard stops receiving data overnight while the local page keeps working

Posée le · Mise à jour · 1 réponse

En bref

The event log showed the WiFi staying connected while the secure connection to the Cloud could no longer be opened until a restart. Firmware v3.4.3 / Lite v1.1.3 fixes it: if nothing gets through for 20 minutes, the device quietly restarts by itself.

Client I. 🇬🇧 Royaume-Uni Question

It's done it again. It showed up on your website as stopped communicating, so I went to my local page and extracted the event log. Local continued, but I had to reboot this morning to re-establish the link to the cloud. Hope the log info is useful.

Équipe Pylon-MonitorRéponse officielle

Thanks for the logs, they were very useful. They show the WiFi staying connected while the secure connection to our cloud could no longer be opened until a restart. That's what Lite v1.1.3 fixes: if nothing gets through for 20 minutes, the device quietly restarts by itself. Since installing it, the data has been arriving regularly.

Cette réponse vous a-t-elle aidé ?
#Cloud#HTTPS connection failed#large stack#v3.4.3#Lite v1.1.3#event log

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