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The online dashboard stops receiving data overnight while the local page keeps working

Asked · Updated · 1 answer

Short answer

The event log showed the WiFi staying connected while the secure connection to the Cloud could no longer be opened until a restart. Firmware v3.4.3 / Lite v1.1.3 fixes it: if nothing gets through for 20 minutes, the device quietly restarts by itself.

Customer I. 🇬🇧 United Kingdom Question

It's done it again. It showed up on your website as stopped communicating, so I went to my local page and extracted the event log. Local continued, but I had to reboot this morning to re-establish the link to the cloud. Hope the log info is useful.

Pylon-Monitor teamOfficial answer

Thanks for the logs, they were very useful. They show the WiFi staying connected while the secure connection to our cloud could no longer be opened until a restart. That's what Lite v1.1.3 fixes: if nothing gets through for 20 minutes, the device quietly restarts by itself. Since installing it, the data has been arriving regularly.

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#Cloud#HTTPS connection failed#large stack#v3.4.3#Lite v1.1.3#event log

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