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Questions from our customers

A selection of real support questions we've received, screenshot included, with the full answer we gave — kept here as a reference for anyone wondering the same thing.

Monitoring more than 4 chained batteries (US3000C master + 4× US2000C)

Question received

Screenshot of a customer's email asking whether Pylon-Monitor supports a US3000C master with 4 chained US2000C batteries

Translated from German:

Hello Support Team, I have the following question:

- What happens if I connect the product to my stack consisting of 1x US3000C and 4x US2000C? The master is the US3000C.

- Will the app then provide data for batteries 1–4, or will I get an error message?

- How can more than 4 batteries be monitored? E.g. 5 or 8 batteries?

Our answer

Thank you for your message and your interest in our product. Thanks to your question, we've updated the documentation on our website.

To answer your question about a setup with a US3000C master and 4 US2000C slaves (5 units total): no error will appear. All 5 batteries show up (Battery 1 through 5) with all their individual data. The firmware actually supports up to 16 units at the battery level (MAX_BAT_UNITS=16), not just 4 as the website previously stated.

The only limitation concerns the per-cell voltage detail view. The cellVoltages[64] table is capped at 64 readings total, which is roughly 4 full 15-cell units. So battery 5 keeps all its overall data (SOC, V, A, W, SOH, cycles, temperature), but the "Cells" tab only shows 4 of its 15 cells.

Below is an example JSON file for a 2-battery setup:

{
  "system": "pylon-monitor",
  "firmware": "2.0",
  "demo": false,
  "uptime": 308,
  "battery_link": true,
  "summary": {
    "soc": 42,
    "voltage": 49.05,
    "current": -16.12,
    "power": -790.69,
    "state": "Discharging",
    "units": 2
  },
  "health": {
    "soh": 98,
    "cycles": 619,
    "charge_cnt": 0,
    "discharge_cnt": 14739
  },
  "temps": {
    "battery": 30.7,
    "mosfet": 30.7,
    "low": 28.4,
    "high": 29.9
  },
  "cells": {
    "count": 30,
    "min": 3269,
    "max": 3271,
    "delta": 2,
    "units": 2,
    "mv": [3270, 3270, 3270, 3270, 3270, 3270, 3270, 3270, 3270, 3269, 3270, 3270, 3270, 3270, 3270, 3271, 3270, 3270, 3270, 3270, 3271, 3270, 3271, 3271, 3270, 3270, 3270, 3269, 3270, 3270]
  },
  "unitsDetail": [
    {
      "label": "Battery 1",
      "voltage": 49.05,
      "current": -7.78,
      "power": -381.4,
      "soc": 42,
      "soh": 0,
      "cycles": 0,
      "charge_cnt": 0,
      "discharge_cnt": 7332,
      "state": "Discharging",
      "temps": { "battery": 30.6, "mosfet": 30.2, "low": 28.4, "high": 29.6 }
    },
    {
      "label": "Battery 2",
      "voltage": 49.05,
      "current": -8.34,
      "power": -409.3,
      "soc": 41,
      "soh": 98,
      "cycles": 619,
      "charge_cnt": 0,
      "discharge_cnt": 7407,
      "state": "Discharging",
      "temps": { "battery": 30.8, "mosfet": 30.7, "low": 28.9, "high": 29.9 }
    }
  ],
  "net": {
    "ip": "192.168.0.237",
    "rssi": -49,
    "quality": "good",
    "mqtt": "not configured",
    "heap": 13784,
    "gateway": "192.168.0.1",
    "subnet": "255.255.255.0",
    "dns": "192.168.0.112",
    "mac": "AA:BB:CC:DD:EE:01"
  },
  "alarms": { "soc": 15, "temp": 40 }
}

Happy to help with any further questions.

Pylon-Monitor · Pylon-Monitor.com

SmartLife / Tuya integration

Question received

Screenshot of a customer's email asking about SmartLife/Tuya integration for the Pylon-Monitor

Translated from French:

I've just placed an order for the Pylon-Monitor and I'm looking forward to installing it on my PylonTech US5000.

I saw in your description that the device is compatible with Home Assistant. I mainly use the SmartLife app myself, and I was wondering whether compatibility with SmartLife / Tuya might be possible.

More specifically: 1) Would it be possible to show the main information collected by the Pylon-Monitor in SmartLife — state of charge, voltage, current, power, etc.? 2) Do you think a future version of the Pylon-Monitor supporting this SmartLife / Tuya integration would be technically feasible?

I think this would be a particularly interesting feature, since SmartLife is used by a lot of people who are just getting started with home automation and want to bring their different devices together in a single app, without necessarily jumping into more complex solutions like Home Assistant.

In my case, it would let me group monitoring of my PylonTech battery together with the other equipment in my setup that's already managed by SmartLife.

Our answer

Thank you for your order, your message, and your kind words about the Pylon-Monitor — we really appreciate it.

To answer your two questions directly: a native SmartLife integration isn't something we can realistically build on our side in the short term. The Tuya/SmartLife ecosystem is closed: for a device to appear in the app, it must either embed a certified Tuya WiFi module or go through the Tuya IoT platform (developer account, review, certification fees) — there's no open gateway for exposing a third-party sensor the way MQTT/Home Assistant allows.

The good news is that Home Assistant remains the simplest bridge between the two worlds. If you're already using SmartLife for your other equipment, you can:

1. Install Home Assistant (a Raspberry Pi, a NAS, or even a simple Docker container) — you don't need to use it as your main interface, it can just run in the background as a data hub.

2. Bring your SmartLife devices into Home Assistant via the official Tuya integration (free developer account) — plenty of tutorials exist online.

3. The Pylon-Monitor shows up there natively over MQTT (auto-discovery, zero YAML), right next to your Tuya devices, all in one dashboard.

It's a bit more setup than having everything directly in SmartLife, but today it's the only reliable technical way to bring Pylontech and Tuya together in one place. We're keeping your suggestion on file: if Tuya ever opens a generic gateway for third-party sensors (the way it does for Google Home or Alexa), we'll seriously look at implementing it.

Feel free to reach out with any other questions — and thanks again for your order!

Pylon-Monitor · Pylon-Monitor.com

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