Le domande dei nostri clienti, con le risposte

Idea: export the CSV per battery, with every cell, not only the pack totals

Idea: esportare il CSV per batteria, con ogni cella, non solo i dati aggregati

Shipped in the online dashboard: "CSV per battery (each cell)" gives one row per battery per reading, with voltage, current, temperature, cell min/max and every cell in mV. A per-battery export on the device itself is coming in a future firmware.

Can one Pylon-Monitor read a US3000C master with four chained US2000C (5 batteries or more)?

Yes. One Pylon-Monitor plugged into the master's Console port reads every battery in the chain — up to 16 — and shows each one individually, with no error. Mixed models (US3000C + US2000C) are fine, and every cell of every battery is shown.

Is Pylon-Monitor compatible with Pylontech H48074 high-voltage modules behind an SC0500 controller?

Yes, since firmware 2.8, on generation 2 and the Lite: the device reads high-voltage packs driven by a controller such as the SC0500 through its Console port, and detects the high-voltage pack by itself. The support was built from real controller readings, but an H48074 has not yet been connected to a Pylon-Monitor.

The power went out during a firmware update and now the screen stays white — how do I recover?

First check whether http://pylon-monitor.local still answers: if it does, simply install the firmware again. If the device no longer starts, the Reset via USB tool at pylon-monitor.com/reset reinstalls it completely from Chrome or Edge over a USB data cable, then you set up your WiFi again.

WiFi setup: I enter my network and password but the Pylon-Monitor never connects

Set it up at least 5 m from the router, make sure it can join a 2.4 GHz network (a separate 2.4 GHz or guest network helps; avoid "WPA3 only"), re-check the password character by character, and power it from a 5 V / 2 A wall charger. As a last resort, reinstall it over USB at pylon-monitor.com/reset.

Is there a version with an Ethernet (RJ45) connection instead of WiFi?

Not today: both Pylon-Monitor models (with a screen and the Lite) connect over WiFi only. A wired Ethernet version has been suggested and is under consideration.

Idea: show the remaining running time until 10 % at the current discharge

Planned. An estimate of the time left until a chosen charge level (for example 10 %), based on the current discharge power, has been added to the list for a future firmware version.

Does Pylon-Monitor work with an SC0500 controller and 7 × H48050 behind it?

Yes, since firmware 2.8 (generation 2 and Lite): H48050 modules behind an SC0500 controller are read through the controller's Console port, with nothing to configure — state of charge, voltage, current, temperatures, every module and every cell, alarms and status.

I can read my Pylon-Monitor at home — how do I see it when I'm away, and is it the same dashboard?

Turn on Settings → Public JSON access on the device and copy its access key, then sign in at pylon-monitor.com/account with your order e-mail and link the device with that key. You then see your batteries and their history from anywhere, with no port forwarding or VPN.

Why does Pylon-Monitor show 98 % state of health when my inverter shows 94 %?

Both can be right. Pylon-Monitor's combined SOH is the average of the SOH each battery reports, while many inverters weight the pack toward its weakest battery, since that is what limits usable capacity. Each battery's own SOH is shown individually on the dashboard.

Can the device's own dashboard be switched to German?

Not yet: the dashboard served by the device is in English only for now. Choosing its language (German included) is planned. The pylon-monitor.com website, guides and online dashboard are already available in German, French, Dutch, Spanish and Italian.

Three inverters with three separate stacks of 8 × US2000 — can I monitor each stack with its own Pylon-Monitor in Home Assistant?

Yes. Use one Pylon-Monitor per stack, each plugged into its own master. Each gets its own IP address; give each a different device name in Settings (the default is pylon-monitor.local), and each appears as its own device in Home Assistant.

Can Pylon-Monitor run alongside Solar Assistant, on a stack of six US5000C with different BMS revisions?

Yes. Solar Assistant talks to the batteries over CAN/RS485, while Pylon-Monitor uses the separate Console port, so they do not interfere. Units running different BMS revisions are all read correctly. Pylon-Monitor cannot bring the BMS revisions in line, though — only Pylontech or a distributor can.

Mixed US2000 and US3000 of different years — does it work, also on an iPad, and what else do I need?

Yes: mixed Pylontech models and ages are read individually, since the device adapts to each battery's own console output. The dashboard runs in any browser, including Safari on an iPad, with no app. You only need a USB power source — the Console cable and the USB cable are included.

Is the Pylontech UP5000 compatible, with 5 batteries and Home Assistant?

Yes. The UP5000 has the same low-voltage Console (RS-232) port and console protocol as the supported US5000 and UP2500. One Pylon-Monitor on the master's Console port reads all five batteries individually, and Home Assistant works through MQTT auto-discovery or a REST sensor.

Can Pylon-Monitor data be shown in the SmartLife / Tuya app?

Not natively: a direct Tuya integration needs a paid developer licence we cannot absorb without a subscription. Instead, the device can publish its readings to a private, key-protected JSON link that free services such as IFTTT, Make.com or Apilio can read and bridge into SmartLife.