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The firmware update gives me an error about the signature. What did I do wrong?

Al actualizar el firmware me da un problema con la firma. ¿Qué he hecho mal?

Asked · Updated · 2 answers

Short answer

The code pasted in "Firmware signature" was the SHA-256 fingerprint of the file, not its signature. The device needs the signature shown on the Firmware page just before the download, taken together with the .bin. A USB update on /reset needs no signature, but it erases the device.

Customer J. 🇪🇸 Spain Question
🇬🇧 English · English translation by our team

When I update, I get this problem (screenshot of the refused signature).

Original · Español

Al actualizar me da este problema (captura de la firma rechazada).

Pylon-Monitor teamOfficial answer
🇬🇧 English

Your screenshot shows the problem clearly: the code pasted in "Firmware signature" is the SHA-256 fingerprint of the file, not its signature. The device needs the signature shown on the Firmware page of our site, just before the download, with its copy button. Paste it in the field and press "Install firmware" again with the same file.

Original · Español

Su captura muestra claramente el problema: el código que ha pegado en "Firma del firmware" es la huella SHA-256 del archivo, no su firma. El dispositivo necesita la firma que aparece en la página Firmware de nuestra web, justo antes de la descarga, con su botón de copiar. Péguela en el campo y vuelva a pulsar "Instalar firmware" con el mismo archivo.

UpdatePylon-Monitor team
🇬🇧 English

Two other causes give the same message: a .bin and a signature taken from different downloads, or a file that arrived incomplete over a weak WiFi signal. The USB update on /reset (Chrome or Edge on a computer) needs no signature, but it erases the device completely, so the WiFi has to be set up again afterwards.

Original · Español

Otras dos causas dan el mismo mensaje: un .bin y una firma de descargas distintas, o un archivo que llegó incompleto por una señal WiFi débil. La actualización por USB en /reset (Chrome o Edge en un ordenador) no necesita firma, pero borra por completo el dispositivo, así que después hay que configurar de nuevo el WiFi.

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#firmware update#signature#SHA-256#USB update

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